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- Communication Support: Patterson may be available to you by e-mail and telephone (up to one hour per week [maximum of 12 weeks during the Term]) between scheduled meetings as determined by Patterson. If a topic or issue requires a more substantial discussion, Patterson will discuss it with you at your next meeting.
- Twenty-Four (24) Hour Cancellation Policy for Meetings: Patterson understands that situations arise in which you must cancel your scheduled meeting. In such a case, you must provide more than 24 hours written notice of the cancellation to Patterson. Any meetings canceled with less than 24 hours notification will be forfeited.
- Disclaimer: You understand that Patterson is not a licensed medical professional or health care provider. Patterson is not trained in diagnosing psychological or medical conditions. Patterson is not a substitute for medical/psychological care or medical advice. If you require assistance with any mental health or medical issue, you are advised to immediately contact your health care provider for any medical care or medical advice. You understand that the services provided by Patterson are not to be used as a substitute for professional advice by legal, mental, medical, or other qualified professionals and you will seek independent professional guidance for such matters.
- Limited Liability: Patterson makes no guarantees or warranties of any kind, express or implied. In no event will Patterson be liable to you for consequential or special damages. Notwithstanding any damages that you may incur, Patterson’s entire liability, and your exclusive remedy, will be limited to the amount paid by you to Patterson herein for all services rendered. You agree that Patterson is not and will not be liable for any actions or inaction or for any direct or indirect result of any services provided to you by Patterson.
- Confidentiality: All information provided to Patterson by you will be regarded as strictly confidential and held by Patterson in confidence and shall not be used by Patterson or disclosed by Patterson to any person whatsoever except with prior written permission or as required by law. The relationship between you and Patterson is not considered a legally confidential relationship, and thus communications are not subject to the protection of any legally recognized privilege. You also acknowledge your continuing obligation to raise any confidentiality questions or concerns with Patterson in a timely manner.
- Governing Law: The agreement between you and Patterson regarding these services shall be interpreted, construed, governed, and enforced in accordance with the laws of the State of California.
- Termination: You or Patterson may terminate the services for any reason upon five (5) days written notice to each other. Upon notice of termination by you to Patterson, any unpaid fees for services already rendered by Patterson to you will be immediately due and owing.
- Refunds: There are no refunds if you terminate the Agreement. If Patterson terminates the Agreement for any reason (other than your default or breach), you will be refunded for any unused meetings. Refunds will be issued to you within 30 days of the termination notice.
- ARBITRATION OF DISPUTES: YOU AND PATTERSON AGREE TO HAVE ANY DISPUTES ARISING HEREIN TO BE DECIDED BY NEUTRAL ARBITRATION BY JAMS. IF ANY PARTY REFUSES TO SUBMIT TO ARBITRATION AFTER AGREEING TO THIS PROVISION, THAT PARTY MAY BE COMPELLED TO ARBITRATION. ANY FEE TO INITIATE ARBITRATION SHALL BE PAID EVENLY BY THE PARTIES, BUT ALL COSTS OF ARBITRATION, INCLUDING ATTORNEY’S FEES, SHALL ULTIMATELY BE BORNE AS DETERMINED BY THE ARBITRATOR. THE VENUE OF THE ARBITRATION PROCEEDINGS SHALL BE ORANGE COUNTY, CALIFORNIA, UNLESS THE PARTIES AGREE TO A DIFFERENT LOCATION. YOU AND PATTERSON EACH WAIVE THEIR RESPECTIVE RIGHT TO A JURY OR COURT TRIAL.